Mobile Banking

• If I lock myself out of Mobile Banking, will I be locked out of OnLine Banking too?
  

  Yes, entering your password incorrectly too many times will lock you out of both OnLine and Mobile Banking. To unlock your account, please contact the credit union at 1-800-645-4728, by using Live Chat within the gscu.org site, or via email at eservices@gscu.org.

• What types of transactions can I conduct through Mobile Banking?
  

  Mobile Banking can be used for balance inquiries, to transfer funds between accounts that you are an authorized signer, check your account history, view loans and make payments, create and pay bills, and deposit checks. In addition to conducting transactions, you can also review our branch and ATM locations, and access other convenient services such as CardControl and CreditSavvy.

• How can I find additional account history?
  

  Only 90 days of account history is available within Mobile Banking. To view additional history you may access your account via OnLine Banking. 

• Can I access Bill Pay with Mobile Banking?
  

  Yes, you can access Bill Pay, Zelle^®, and External Account Transfers through Mobile Banking.

• Is it safe to use Mobile Banking?
  

  We employ a multi-tiered security approach to safeguard your accounts. You can enhance security by keeping your device’s operating system and the App updated, utilizing biometric login, and implementing physical security measures like privacy screens, strong usernames and passwords, and auto-lock settings. You should also NEVER share your login credentials with anyone!

• Do I use the same password as with OnLine Banking?
  

  Yes. We’ve given members the added convenience of Mobile Banking without any additional set up. Just login to Mobile Banking using the same credentials as OnLine Banking. 

• Can I access electronic statements with Mobile Banking?
  

  This functionality is not currently available on our Mobile Banking platform. You can access electronic statements by logging into OnLine Banking. 

• Can I use more than one device to access Mobile Banking?
  

  Yes!

• Can I have more than one phone signed up for Mobile Banking?
  

  Yes, you can have more than one phone number registered on your account. However you can't use the same number assigned to multiple accounts. 

• Why are there times when I am prompted to answer a security question when I log into Mobile Banking?
  

  Answering security questions provides an additional layer of security.