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Secure Email

  • What internet browsers are recommended?

    Most internet browsers will work with secure messaging, including Google Chrome™, Microsoft Edge®, Mozilla Firefox®, and Apple Safari®.

  • What mobile devices can be used?

    Most major mobile devices can be used to access secure messaging, including Apple iPhone® and Android™ devices.

  • Why Secure Messaging?

    For many members, email has become the preferred method of communication. However, email is not a private conversation. Unencrypted email can be intercepted and read by people for whom the email was not intended. Secure Messaging is an email encryption solution that provides a safe delivery method.

  • Can I send an encrypted email back to GSCU?

    Yes. After you view your email, you can select "Reply" or "Reply All" to send an encrypted email back to the credit union. 

  • How do I reset my password?
    • After three failed login attempts to Granite State Credit Union’s Secure Message Center, your account for the secure messaging portal will be locked.
    • You will receive an email notifying you that your account is locked. Click the Granite State Credit Union link to return to the login page.
    • At the bottom of the login page, click "Forgot your password?".
    • To reset your password, enter your email address and your new password, then click "Reset".
    • You will receive an email notifying you to confirm your account change.
  • How long do I have to read the message?

    Messages sent to you by the credit union will expire 14 days from the date sent.

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