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Frequently AskedQuestions
Video Banking
- How do I join my Video Banking appointment?
Granite State Credit Union will automatically send a meeting invite and reminders via Email. We will also send SMS messages to your cell phone number if provided.
If joining from a PC, please click the link within the meeting invite in your Email.
If joining from a mobile device, download the Zoom app from the App Store® and the Google Play Store™ prior to your scheduled meeting.
If you prefer to join via a Meeting ID, please click below and select “Join”.
- If I’m having trouble with my Video Banking, who do I contact?
Please contact us at 1-800-645-6728, email [email protected], or visit Zoom’s Getting Started guide here.
- What do I bring to my Video Banking appointment?
Please have an unexpired government issued photo ID available and utilize a supported PC or Mobile Device.
- What are the hours for Video Banking?
Video Banking is offered Monday through Friday from 9 AM to 5 PM.
- Is Video Banking Secure?
Video Banking utilizes the Zoom application which is password-protected with Multi-Factor Authentication. We do not collect any documentation that is stored through the Video Banking application. All session traffic is encrypted peer-to-peer using banking grade encryption.
- How do I get a Video Banking appointment?
Click this link and follow the prompts to choose an available date, time, and applicable service.
- What can I use Video Banking for?
Members can use Video Banking to speak face-to-face with a GSCU representative about troubleshooting Digital Banking, opening checking or savings accounts*, starting a loan or mortgage application, or asking account questions.
*To become a member you'll need a $10 deposit to establish your savings account at GSCU and that $10 will remain in the account as the minimum balance. If you'd like to open a checking account you'll need $10 to establish the account.